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Aiello Intelligent Voice Assistant for Hospitality

Our AI Assistant, specially created for the hotel industry, uses Voice and NLP technology to create new interactions with guests and provide enhanced services. With data-driven back-end services, our assistant provides valuable insights for hotels to better understand their guests and streamline their operations.

I am sleek, elegant and super smart!

Aiello deeply understands what the hotel industry field Needs

Aiello understands travelers’ needs and problems they may encounter, enabling our AI to solve all matters big and small.

Area Search and Recommendations.

Are you still asking the front desk for local recommendations? Time to ask AI! 

Transportation information

Bus, trains, tube, parking information

Food recommendations

Italian cuisine, Japanese cuisine, great food in the area, bars.

Tourist spot recommendations

Tourist areas, scenic areas, fun places to visit

Local conveniences

Convenience store, post office, bank, hairdressers

Back-end digital management system

Our online guest management platform is able to see the Wi-Fi and power outage status of each Aiello SPOT setup in the rooms, as well as the check-in and check-out status, do not disturb and cleaning status.

An overview of all the housekeeping tasks required for each guest is accessible through our platform. Requests for in-room services, messages and customer complaints can all be viewed online and anywhere, including the time at which the request was placed, which staff member was assigned to it, and the completion time. 

Hotel staff can push any message to one or multiple devices. Messages appear on the device screen, and can be customized to a room, or a specific group.   

Serial number, MAC, network online status, room number and software and firmware version can all be viewed in real time. System updates are automatically carried out through the cloud. 

4 different levels of permissions are available. Each level grants a different access to the platform with different available data. Unlimited login accounts. 

Data Services

Applying big data analysis to voice conversations allows you to deeply understand your customers, isolate business strengths, and make more informed business decisions.

  • Intent distribution mapping
  • FAQ
  • Facility Control
  • Question content analysis
  • Intention analysis
  • Service time
  • Customer satisfaction rating
  • Monthly usage frequency 

AIOT room voice control Create an unmatched hotel experience, all just by speaking

Electric lighting

Control all the lights in the room, or try out morning and night modes

Air conditioning

Adjust the temperature or turn on/off, just by saying “I’m so cold!”


Open/close the curtains and blinds, or add them to good morning and good night modes for automatic adjustment


Choose TV channels, volume or on/off, just tell Little Rhino what program you want to watch!

Our Clients

The Silks Place Tainan, The Walden Yilan Swiio Hotel Daan, Hotel Cham Cham Taipei and many more are all using our services.