Skip to content

Aiello Intelligent Voice Assistant, the leading contactless and 24/7 hotel guest engagement solution for hoteliers, has deployed in more than 3000 hotel rooms in XXX, servicing 1 million hotel guests every year. The implementation of voice and Natural Language Understanding (NLU) technologies have…….

Aiello, engaged with more than 30 branded properties in XX, including InterContinental Kaohsiung by IHG Hotel & Resort, Le Méridien Taipei by Marriott International, Fleur de Chine Hotel by LDC Hotels & Resorts, Silks Place Tainan by Silk Hotel Group, also boutique hotels including Chez Nous Hotel and Play Design Hotel. (put into different segments, change it to international groups, star rated boutique hotels)

“Aiello Voice Assistant is the most attentive little helper, handling guests’ repetitive requests and therefore providing more time for our staff to build relationships with guests. It allows us to anticipate guests’ needs and preferences systematically, empowering us to provide the most genuine hospitality experience.” – Rebecca Lee, General manager of Silks Place Tainan

“With Aiello, we can create the most heart-warming travel experience for our guests. Even when we need to deal with important covid-19 prevention measures, the guest experience remains to be our first priority!”  – Eugene Zheng, Director of Guest Rooms

(Guests nowadays expect frictionless service, how could a hotel be more service-oriented (understand customer needs and reply appropriate response immediately) with the help of a voice assistant?)

(USP view: we are the most customizable voice assistant we could find on market, full data access for hoteliers) 

Aiello Intelligent Voice Assistants are tailor-made for hoteliers, providing critical support to a business decisions. Its features could be customized to promote the hotel’s business objectives. The Top 4 usage are: 

  1. 24/7 Interactive Voice Concierge
  • Solving guest’s requests immediately
  • Automate response from hoteliers

  1. In-Room Entertainment
  • Bluetooth wireless speaker
  • IoT room control including lights, curtains, television, air conditioners and etc

  1. Generate Cross-selling Opportunities
  • Prioritize hotel’s facilities in recommendation
  • Customize push messages to each room
  • Play latest events information, F&B offerings on interactive display advertisement

  1. Data-Driven Dashboard
  • Enable staff to track tasks
  • Collect valuable insights and establish guest profiles

Aiello’s NLU technology can be applied to multiple industries



NLU technologies can benefit all touchpoints of the patient journey. In a highly data-sensitive and competitive industry, AI semantic analysis can be applied to every patient-practician interaction, helping institutions provide safer and more personalized care every step of the way.

Insurance industry

Insurance is a highly regulated industry that requires deep customer knowledge. NLU technologies provide unprecedented insights for risk assessment and compliance. Leveraging AI solutions allows insurance and call service companies to craft better alternative products that fit their customers needs while optimizing revenue streams.

Long-term care

Population aging and long-term care are some of the many issues facing highly developed countries. A more natural style of interaction can be created with AI intelligent voice dialogue, reducing the training cost of complex UI, providing 24/7 service and companionship, controlling smart homes and gathering social resources together in one convenient place.

Financial industry

Because of the deep integration of finance and technology, financial institutions are at the forefront of AI adoption. NLU technologies help them transform unstructured data into meaningful insights, gain fine-tuned and optimize internal operations. They are quickly becoming a must-have in this fast changing and highly digitalized competitive industry.

Customer service

AI has transformed customer service interactions into a human-to-machine interfaces. NLU technologies is what can “re-humanize” the industry, by creating seamless experiences, where sentiment analysis drive conversations. It also let companies get a deeper look at what their customers think and feel to adjust their business accordingly.

Retail services

The retail industry ranges from supermarkets and catering to complex residential services. The commercial applications of AI technology have comprehensively improved the efficiency and quality of this industry. Conversational AI technology deeply integrates existing industry knowledge, and combined with applied data analytics, it greatly reduces human resources and time to overall improve operations efficiency.

If you have any ideas you wish to discuss, please feel free to contact us.